MBA in Service Management is 2-year postgraduate course.
As an academic discipline, the course involves advanced lessons in:
- the ‘service perspective’ of business.
- the underpinning frameworks and models which sustain business from a service-based perspective.
- development of strategies to achieve sustainable competitive advantage.
- quality service management roles.
- management of change in organizations.
- strategic planning and implementation.
- management research project.
- advanced professional development.
- strategic marketing management.
- management of financial techniques and principles.
- quality systems and management.
- human resources development.
- research methods.
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The course can be pursued after successful completion of graduation from a recognized university, with a minimum aggregate score of 50%, or equivalent qualification.
Such postgraduates are hired in capacities such as:
- Sales/Business Development Manager
- Service Manager
- Director of Services Management
- Operations Manager
- Director of Performance Management
- Director of Process Management
- Security Officer
- Account Manager
- Online Media Analyst
- Management Trainee, etc.
The average tuition fee charged for the course in India ranges between INR 5000 and 5 Lacs for a span of 2 years.
The average annual salary offered to successful professionals of the discipline in India ranges between INR 3 and 12 lacs, increasing with the candidate’s experience and skillset.
Top Colleges for Master of Business Administration [MBA] (Service Management)
- MBA/PGDM in Delhi-NCR
- MBA/PGDM in Maharashtra
- MBA/PGDM in Chennai
- MBA/PGDM in Uttar Pradesh
- MBA/PGDM in Telangana
MBA in Service Management: Course Highlights
Listed below are some of the major highlights of the course.
|Course Level||Post Graduation|
|Examination Type||Semester System/ Year wise|
|Admission Process||based on performance in entrance exam|
|Course Fee||INR 5,000 to 5 Lacs|
|Average Starting Salary||INR 3 to 12 lacs per annum|
|Top Recruiting Companies||Amazon, Flipkart, Barclay’s Capital, Asian Paints, ESSAR Group, Reliance Power, Snapdeal, Jabong, Ebay, Oracle, Infosys, Accenture, HCL, IBM, Yahoo, Google, Global Logic, Zee News, TV9, etc.|
|Top Recruiting Areas||Insurance Companies, Academic Institutions, Research & Consultancy Firms, Banks, Finance Institutions, ICICI Bank, Educational Institutions, Media Companies, Risk Management & Operations Companies, Facility Management Services, Event Management Companies, and such.|
|Job Positions||Sales/Business Development Manager, Professor, Service Managers, Director of Services Manager, Operations Manager, Director of Performance Manager, Director of Process Manager, Security Officer, Account Manager, Online Media Analyst, Manager, Management Trainee, Operations Manager, among others.|
MBA in Service Management: What is it About?
The course has been designed to impart to eligible candidates advanced learning in:
- managing customer service.
- introducing services to differentiate products.
- improving services of basic industries.
- delivery of efficient services solutions.
- managing personnel resources by motivating, developing, and directing people.
MBA in Service Management: Who should opt?
Ideal candidates for the course would possess:
- time-management skills for both one’s own and others time.
- good judgment and decision-making skills.
- discretion for considering the relative costs and benefits of potential actions to choose the most appropriate one.
- aptitude for management of financial resources, like:
- determining how money will be spent to get the work done.
- accounting for these expenditures.
Top Institutes offering MBA in Service Management
Listed below are some of the top institutes in India that offer the course.
|Name of Institute||City|| Average Fees (INR)|
|University of Delhi, Faculty of Management Studies||New Delhi||10,480|
|Jamnalal Bajaj Institute of Management Studies||Mumbai||3,00,000|
|National Institute of Industrial Engineering||Mumbai||3,81,000|
|KJ Somaiya Institute of Management Studies and Research||Mumbai||1,02,000|
|Narsee Monjee Institute of Management Studies||Mumbai||6,58,000|
|International Management Institute||New Delhi||7,71,000|
|Department of Management Studies, IIT Madras||Chennai||3,46,000|
|Vinod Gupta School of Management||Kharagpur||3,11,000|
|IIT Delhi||New Delhi||4,00,000|
|Sydenham Institute of Management Studies||Mumbai||67,000|
|Symbiosis Institute of Business Management||Pune||4,68,000|
|Symbiosis Institute of Business Management||Bangalore||5,63,000|
|Bharathidasan Institute of Management||Thiruchirapalli||6,07,000|
|Department of Management - BITS, Pilani||Rajasthan||3,14,000|
|Prin. L. N. Welingkar Institute of Management Development & Research||Mumbai||4,32,000|
|ICFAI Business School||Hyderabad||1,65,000|
|Loyola Institute of Business Administration||Chennai||3,80,000|
|Goa Institute of Management||Goa||7,61,000|
Eligibility for MBA in Service Management
Listed below are the minimum criteria which candidates interested in pursuing the course are required to fulfil, in order to be eligible to apply for the course.
- Successful completion of graduation in any stream, from a recognized university.
- A minimum aggregate score of 50% (40% for SC/ST candidates) at the level of graduation.
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MBA in Service Management: Admission Process
Most institutes offering the course admit students based on performance in a relevant entrance test, often followed by a round of personal interview, wherein their general aptitude for the course is tested. Admission process generally varies across colleges.
A few institutes also provide direct admission based on the candidate’s performance at the level of graduation.
Listed below are some of the entrance exams conducted in the country for admission to the course.
- MAT (Management Aptitude Test)
- CAT (Common Admission Test)
- CMAT (Common Management Admission Test)
- XAT (Xavier Aptitude Test)
- GMAT (Graduate Management Aptitude Test –Abroad)
- SNAP (Symbiosis National Aptitude Test)
- N-MAT (Narsee Monjee Aptitude test)
- MH-CET (Maharashtra Common Entrance test
- IBSAT (ICFAI Business School Admission Test)
- IIFT (Indian Institute of Foreign Trade)
- ATMA (AIMS Test for Management Admissions)
- TANCET (Tamil Nadu Common Entrance Test)
- AMUCAT (Aligarh Muslim University AMU CAT)
- AMRITA (Amrita Vishwa Vidyapeetham)
- BMAT (Bharati Vidyapeeth Management Aptitude Test)
- FMS (Faculty of management Studies)
- APICET (AP ICET 2019 - Integrated Common Entrance Test)
- KIITEE (KIIT Entrance Examination)
- KMAT (Karnataka Management Aptitude Test)
- MICA (Mudra Institute of Communications, Ahmedabad Admission test)
- OPENMAT (IGNOU OPENMAT MBA Entrance Exam)
- RMAT (Rajasthan Management Aptitude Test)
- SRMCAT (SRM Common Admission Test)
- HPCAT (Himachal Pradesh Combined Aptitude Test)
- UPSEE (UP State Entrance Examination).
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MBA in Service Management: Syllabus and Course Description
A semester-wise breakup of the course’s syllabus is tabulated here.
|Semester I||Semester II|
|Management of Organizations||Management of Organizations|
|Quantitative Techniques & Methods||Quantitative Techniques & Methods|
|Managerial Economics||Managerial Economics|
|Corporate Environment||Corporate Environment|
|Business Skills Development||Business Skills Development|
|Corporate legal Environment||Corporate legal Environment|
|Accounting for Managers||Accounting for Managers|
|Semester III||Semester IV|
|Management of International Business||Management of International Business|
|Business Policy and Strategic Management||Business Policy and Strategic Management|
|Summer Training Project||Summer Training Project|
|Specialization Group A (Two paper from each specialization will be offered)||Specialization Group A (Two paper from each specialization will be offered)|
|Specialization Group B (Two paper from each specialization will be offered)||Specialization Group B (Two paper from each specialization will be offered)|
|Specialization Group C (Two paper from each specialization will be offered)||Specialization Group C (Two paper from each specialization will be offered)|
|Specialization Group D (Two paper from each specialization will be offered)||Specialization Group D (Two paper from each specialization will be offered)|
|Specialization Group E (Two paper from each specialization will be offered)||Specialization Group E (Two paper from each specialization will be offered)|
|Sem. III (Electives)||Sem. IV (Electives)|
|Group A: Human Resource Management||Group A: Human Resource|
|Human Resource Planning And Development||Training and Development|
|Management of Industrial Relations||Labor Laws|
|Compensation Management||Industrial Psychology|
|Organizational Change and Development||Performance Management|
|Group B: Marketing||Group B: Marketing|
|Services Marketing||Industrial Marketing|
|Marketing Research||Consumer Behavior|
|Sales and Distribution management||International Marketing|
|Retail Marketing Management||Advertising and Sales Management|
|Group C: Finance||Group C: Finance|
|Management of Financial Institution||Management Control Systems|
|Financial Markets and Services||International financial Management|
|Security Analysis and Portfolio management||Working Capital Management|
|Derivatives and Risk Management||Corporate Taxation and Tax Planning|
|Group D: Information Technology||Group D: Information Technology|
|Database Management System||Enterprise Resource Planning|
|System Analysis and Design||Strategic Information Systems|
|Communication Networks for Business||Data Warehousing and Data Mining|
|Electronic Commerce||Software Engineering|
|Group E :Operation Management/Material Management||Group E :Operation Management/Material Management|
|Production Planning & Control||Purchase Management|
|Total Quality Management||Management of Logistics|
|Inventory Management||Plant Design and layout|
|Service Operation Management||Computer Aided Design & Manufacturing|
MBA in Service Management: Career Prospects
The popular areas of recruitment for such postgraduates include:
- non-commercial organizations.
- building services and maintaining relationships.
- services management.
- management consulting.
- supply management.
- organizational culture.
- business process design.
- business relationship development.
- product and brand management.
- marketing research.
- charities and public services.
- financial services.
- business to business.
Jobs for such postgraduates are plentifully available across the service segment, and industries such as:
- Collection and Recovery.
Such professionals are typically hired as:
- Professional Services Managers
- Media and Entertainment Managers
- Financial Services Managers.
Some of the popular professional avenues open to successful postgraduates of the course are listed below with the corresponding salaries offered for the respective positions.
|Job Position||Job Description||Average Annual Pay Scale in INR|
|Purchase Manager||Purchase Managers look for dependable merchants or providers to give quality goods at sensible costs. They also arrange costs and contracts, technical specifications for raw materials, parts, gear, or structures.||7,14,557|
|Business Development Manager||A Business Development Manager enhances the organization’s market position for better financial growth.||5,63,674|
|Research Officer||Research Officers direct research ventures from the early stages to the final ones. They check with colleagues and ensure that all ventures and errands are on schedule. A few supervisors or officers may help gather information, yet this differs by industry. Most Research Officers and Directors report to different advisory groups.||4,00,333|
|Sales Officer||Sales Officers offer retail items, merchandise, and services to clients. They work on inside sales, which regularly includes cold calling for new customers while in an office setting, or interacting with existing customers in the field.||2,43,402|
|Production Manager, Manufacturing||Manufacturing Production Managers design and arrange production timetables. also, they assess, arrange, and endorse budget plans and timescales with customers and supervisors.||7,80,000|