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MBA in Service Management is 2-year postgraduate course.

As an academic discipline, the course involves advanced lessons in:

  • the ‘service perspective’ of business.
  • the underpinning frameworks and models which sustain business from a service-based perspective.
  • development of strategies to achieve sustainable competitive advantage.
  • quality service management roles.
  • management of change in organizations.
  • strategic planning and implementation.
  • management research project.
  • advanced professional development.
  • strategic marketing management.
  • management of financial techniques and principles.
  • quality systems and management.
  • human resources development.
  • research methods.
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The course can be pursued after successful completion of graduation from a recognized university, with a minimum aggregate score of 50%, or equivalent qualification.

Such postgraduates are hired in capacities such as:

  • Sales/Business Development Manager
  • Professor
  • Service Manager
  • Director of Services Management
  • Operations Manager
  • Director of Performance Management
  • Director of Process Management
  • Security Officer
  • Account Manager
  • Online Media Analyst
  • Management Trainee, etc.

The average tuition fee charged for the course in India ranges between INR 5000 and 5 Lacs for a span of 2 years.

The average annual salary offered to successful professionals of the discipline in India ranges between INR 3 and 12 lacs, increasing with the candidate’s experience and skillset.

Top Colleges for Master of Business Administration [MBA] (Service Management)

  • MBA/PGDM in Delhi-NCR
  • MBA/PGDM in Maharashtra
  • MBA/PGDM in Chennai
  • MBA/PGDM in Uttar Pradesh
  • MBA/PGDM in Telangana

MBA in Service Management: Course Highlights

Listed below are some of the major highlights of the course.

Course LevelPost Graduation
Duration2 years
Examination TypeSemester System/ Year wise
Admission Processbased on performance in entrance exam
Course FeeINR 5,000 to 5 Lacs
Average Starting SalaryINR 3 to 12 lacs per annum
Top Recruiting CompaniesAmazon, Flipkart, Barclay’s Capital, Asian Paints, ESSAR Group, Reliance Power, Snapdeal, Jabong, Ebay, Oracle, Infosys, Accenture, HCL, IBM, Yahoo, Google, Global Logic, Zee News, TV9, etc.
Top Recruiting AreasInsurance Companies, Academic Institutions, Research & Consultancy Firms, Banks, Finance Institutions, ICICI Bank, Educational Institutions, Media Companies, Risk Management & Operations Companies, Facility Management Services, Event Management Companies, and such.
Job PositionsSales/Business Development Manager, Professor, Service Managers, Director of Services Manager, Operations Manager, Director of Performance Manager, Director of Process Manager, Security Officer, Account Manager, Online Media Analyst, Manager, Management Trainee, Operations Manager, among others.

MBA in Service Management: What is it About?

The course has been designed to impart to eligible candidates advanced learning in:

  • managing customer service.
  • introducing services to differentiate products.
  • improving services of basic industries.
  • delivery of efficient services solutions.
  • managing personnel resources by motivating, developing, and directing people.

MBA in Service Management: Who should opt?

Ideal candidates for the course would possess:

  • time-management skills for both one’s own and others time.
  • good judgment and decision-making skills.
  • discretion for considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • aptitude for management of financial resources, like:
  1. determining how money will be spent to get the work done.
  2. accounting for these expenditures.

Top Institutes offering MBA in Service Management

Listed below are some of the top institutes in India that offer the course.

Name of InstituteCity Average Fees (INR)
University of Delhi, Faculty of Management StudiesNew Delhi10,480
Jamnalal Bajaj Institute of Management StudiesMumbai3,00,000
National Institute of Industrial EngineeringMumbai3,81,000
Christ UniversityBangalore1,53,000
KJ Somaiya Institute of Management Studies and ResearchMumbai1,02,000
Narsee Monjee Institute of Management StudiesMumbai6,58,000
International Management InstituteNew Delhi7,71,000
Department of Management Studies, IIT MadrasChennai3,46,000
Vinod Gupta School of ManagementKharagpur3,11,000
IIT DelhiNew Delhi4,00,000
Sydenham Institute of Management StudiesMumbai67,000
Symbiosis Institute of Business ManagementPune4,68,000
IIT RoorkeeRoorkee4,13,000
Symbiosis Institute of Business ManagementBangalore5,63,000
Bharathidasan Institute of ManagementThiruchirapalli6,07,000
Department of Management - BITS, PilaniRajasthan3,14,000
Prin. L. N. Welingkar Institute of Management Development & ResearchMumbai4,32,000
ICFAI Business SchoolHyderabad1,65,000
Loyola Institute of Business AdministrationChennai3,80,000
Goa Institute of ManagementGoa7,61,000

Eligibility for MBA in Service Management

Listed below are the minimum criteria which candidates interested in pursuing the course are required to fulfil, in order to be eligible to apply for the course.

  • Successful completion of graduation in any stream, from a recognized university.
  • A minimum aggregate score of 50% (40% for SC/ST candidates) at the level of graduation.
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MBA in Service Management: Admission Process

Most institutes offering the course admit students based on performance in a relevant entrance test, often followed by a round of personal interview, wherein their general aptitude for the course is tested. Admission process generally varies across colleges.

A few institutes also provide direct admission based on the candidate’s performance at the level of graduation.

Listed below are some of the entrance exams conducted in the country for admission to the course.

  • MAT (Management Aptitude Test)
  • CAT (Common Admission Test)
  • CMAT (Common Management Admission Test)
  • XAT (Xavier Aptitude Test)
  • GMAT (Graduate Management Aptitude Test –Abroad)
  • SNAP (Symbiosis National Aptitude Test)
  • N-MAT (Narsee Monjee Aptitude test)
  • MH-CET (Maharashtra Common Entrance test
  • IBSAT (ICFAI Business School Admission Test)
  • IIFT (Indian Institute of Foreign Trade)
  • ATMA (AIMS Test for Management Admissions)
  • TANCET (Tamil Nadu Common Entrance Test)
  • AMUCAT (Aligarh Muslim University AMU CAT)
  • AMRITA (Amrita Vishwa Vidyapeetham)
  • BMAT (Bharati Vidyapeeth Management Aptitude Test)
  • FMS (Faculty of management Studies)
  • APICET (AP ICET 2019 - Integrated Common Entrance Test)
  • KIITEE (KIIT Entrance Examination)
  • KMAT (Karnataka Management Aptitude Test)
  • MICA (Mudra Institute of Communications, Ahmedabad Admission test)
  • RMAT (Rajasthan Management Aptitude Test)
  • SRMCAT (SRM Common Admission Test)
  • HPCAT (Himachal Pradesh Combined Aptitude Test)
  • UPSEE (UP State Entrance Examination).

MBA in Service Management: Syllabus and Course Description

A semester-wise breakup of the course’s syllabus is tabulated here.

Semester ISemester II
Management of OrganizationsManagement of Organizations
Quantitative Techniques & MethodsQuantitative Techniques & Methods
Managerial EconomicsManagerial Economics
Corporate EnvironmentCorporate Environment
Business Skills DevelopmentBusiness Skills Development
Corporate legal EnvironmentCorporate legal Environment
Accounting for ManagersAccounting for Managers
Semester IIISemester IV
Management of International BusinessManagement of International Business
Business Policy and Strategic ManagementBusiness Policy and Strategic Management
Summer Training ProjectSummer Training Project
Specialization Group A (Two paper from each specialization will be offered)Specialization Group A (Two paper from each specialization will be offered)
Specialization Group B (Two paper from each specialization will be offered)Specialization Group B (Two paper from each specialization will be offered)
Specialization Group C (Two paper from each specialization will be offered)Specialization Group C (Two paper from each specialization will be offered)
Specialization Group D (Two paper from each specialization will be offered)Specialization Group D (Two paper from each specialization will be offered)
Specialization Group E (Two paper from each specialization will be offered)Specialization Group E (Two paper from each specialization will be offered)
Sem. III (Electives)Sem. IV (Electives)
Group A: Human Resource ManagementGroup A: Human Resource
Human Resource Planning And DevelopmentTraining and Development
Management of Industrial RelationsLabor Laws
Compensation ManagementIndustrial Psychology
Organizational Change and DevelopmentPerformance Management
Group B: MarketingGroup B: Marketing
Services MarketingIndustrial Marketing
Marketing ResearchConsumer Behavior
Sales and Distribution managementInternational Marketing
Retail Marketing ManagementAdvertising and Sales Management
Group C: FinanceGroup C: Finance
Management of Financial InstitutionManagement Control Systems
Financial Markets and ServicesInternational financial Management
Security Analysis and Portfolio managementWorking Capital Management
Derivatives and Risk ManagementCorporate Taxation and Tax Planning
Group D: Information TechnologyGroup D: Information Technology
Database Management SystemEnterprise Resource Planning
System Analysis and DesignStrategic Information Systems
Communication Networks for BusinessData Warehousing and Data Mining
Electronic CommerceSoftware Engineering
Group E :Operation Management/Material ManagementGroup E :Operation Management/Material Management
Production Planning & ControlPurchase Management
Total Quality ManagementManagement of Logistics
Inventory ManagementPlant Design and layout
Service Operation ManagementComputer Aided Design & Manufacturing

MBA in Service Management: Career Prospects

The popular areas of recruitment for such postgraduates include:

  • non-commercial organizations.
  • building services and maintaining relationships.
  • services management.
  • management consulting.
  • supply management.
  • organizational culture.
  • business process design.
  • business relationship development.
  • product and brand management.
  • marketing research.
  • charities and public services.
  • hospitality.
  • financial services.
  • business to business.
  • tourism.

Jobs for such postgraduates are plentifully available across the service segment, and industries such as:

  • ITES
  • KPO
  • BPO
  • Collection and Recovery.

Such professionals are typically hired as:

  • Professional Services Managers
  • Media and Entertainment Managers
  • Financial Services Managers.

Some of the popular professional avenues open to successful postgraduates of the course are listed below with the corresponding salaries offered for the respective positions.

Job PositionJob DescriptionAverage Annual Pay Scale in INR
Purchase ManagerPurchase Managers look for dependable merchants or providers to give quality goods at sensible costs. They also arrange costs and contracts, technical specifications for raw materials, parts, gear, or structures.7,14,557
Business Development ManagerA Business Development Manager enhances the organization’s market position for better financial growth.5,63,674
Research OfficerResearch Officers direct research ventures from the early stages to the final ones. They check with colleagues and ensure that all ventures and errands are on schedule. A few supervisors or officers may help gather information, yet this differs by industry. Most Research Officers and Directors report to different advisory groups.4,00,333
Sales OfficerSales Officers offer retail items, merchandise, and services to clients. They work on inside sales, which regularly includes cold calling for new customers while in an office setting, or interacting with existing customers in the field.2,43,402
Production Manager, ManufacturingManufacturing Production Managers design and arrange production timetables. also, they assess, arrange, and endorse budget plans and timescales with customers and supervisors.7,80,000

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