Diploma in Front Officeis a 6 month to 1.5-year course that has in-depth analysis in front-office operations. This is a job oriented diploma course. The candidates who are willing to take up this course should possess the eligibility criteria as they must have completed either 10th or 12th education with a minimum aggregate score of 55%.
Some of the institutions that provide this course Diploma in Front Office are:
- Hollywood Institute of Hotel Management, Kolkata
- Gandhi Institute of Hotel Management, Rayagada
- Gandhi Institute of Management and Technology, Kolkata
- Nightingale Institute of management studies, Kolkata
- SKYBIRD Aviation, Bangalore
Admission process of this course is carried out based on the candidate’s performance in their high school exams. Some institutes may include their entrance exam score.
The aim of the Front Office Operations is to introduce the students to the systems and procedures required for Front Office Operations. It emphasizes the importance of high standards in personal qualities and the provision of customer service. Students will develop knowledge and skills in reception procedures as well as understanding the key legislation that relates to reception procedures. They will also evaluate the suitability of different procedures for a range of hospitality outlets.
The average course fee charged for this course is between INR 78 k – 2 lac for the span of 6 months to 2 years. The candidates on successful completion of this course are put to a wide range of employment areas like hotels, resorts, tour agencies, travel agencies, and restaurants etc.
Diploma in Front Office: Highlights Table
|Duration of the Course||6 months - 2 years|
|Eligibility||12th completion or 10th completion|
|Admission Process||Entrance exam based (May also look at graduation percentage) / Merit Based|
|Course Fee||Between INR 50 k to 2 lac|
|Average Starting Salary||INR 15,000 to 3 lac|
|Top Recruiting Companies||Organizations, Multi-National Organizations, hotels, resorts, tour agencies, travel agencies and restaurants etc.|
|Job Positions||Front office staff, front office executive, customer service executive, front desk operator, receptionist, etc.|
Diploma in Front Office: What is it about?
This course is also known as front office management, front office operation etc. The front office or reception is an area where visitors arrive and first encounter a staff at a place of business. Front office staff deals with whatever question the visitor has, and put them in contact with a relevant person at the company. Broadly speaking, the front office includes roles that affect the revenues of the business. The term front office is in contrast to the term back office which refers to a company's operations, personnel, accounting, payroll and financial departments which do not interact directly with customers.
The front office receives information about the customers and will then pass this on to the relevant department within the company. The front office can also contact the marketing or sales department should the customers have questions. The company needs to give training to the front office manager as this position will come in contact with customers the most.
The most common work for the front office staff will be to get in touch with customers and help out internally in the office. Staff working at the front office can also deal with simple tasks, such as printing and typing tasks and sorting emails. Although front office staff might only need to perform tasks such as answering the phone, using the printer and fax machine, training is still needed for these tasks.
Diploma in Front Office course is related to imparting knowledge about service delivery system, where employees engage with customers. It uses the parameter of labor identity to figure out the distinctive characteristics of a service.
Diploma in Front Office: Top Institutions Table
|Name of the Institute||Location||Average Course Fee (in INR)|
|Jindal School of Hotel Management||Vadodara||1.2 lac|
|Amity University, Gurgaon||Gurgaon||1.6 lac|
|College of Hospitality Administration||Jaipur||78 k|
|Amity University, Noida||Noida||1.8 lac|
|Maharshi Dayanand University||Rohtak||22 k|
|Netaji Subhas Open University||Bhawanipur, Kolkata||30 k|
|Institute of Hotel Management Catering Technology and Applied Nutrition, Chennai||Mumbai||25 k|
|SRM Institute of Hotel Management (SRMIHM)||Kattankulathur, Chennai||52 k|
|Pondicherry University||Pondicherry||49 k|
|RIMT University||Punjab||50 k|
|South Delhi Polytechnic for Women||Lajpat Nagar, Delhi||32 k|
|Chennai Amirta International Institute of Hotel Management||Nandanam, Chennai||69 k|
|La Sphere Hotel Management School||Dombivli, Mumbai||40 k|
|Imperial Institute of Management||Nainital||80 k|
|Chandigarh Institute of Hotel Management and Catering Technology||Chandigarh||20.2 k|
|Uttaranchal Institute of Hospitality Management and Tourism (UIHMT)||Dehradun||90 k|
|Imperial Institute of Hotel Management||Nainital||90 k|
|Kodaikanal Christian College||Kodaikanal||1 lac|
|Starex University||Gurgaon||75 k|
|Institute of Hotel Management, Gurdaspur||Punjab||32 k|
Diploma in Front Office: Eligibility
The candidates who have completed their higher education that is 12th with science as their major discipline with at last minimum aggregate marks obtained in their exams are eligible for this course. Some institutions consider the score in the entrance tests based on the subjects covered and may consider that scores also.
Diploma in Front Office: Admission Process
The admission process is carried over by considering the merit score of the student in their 10+2 exams. Some institutes conduct entrance exams followed by a round of personal interview. The final seat is allotted on the basis of candidates performance in the entrance exam and personal interview combined.
Diploma in Front Office: Syllabus and Course Description Table
|Subjects of study|
|Intro to tourism and hospitality sector|
|Info about the hotel and city postal regulations|
|Customer care services and guest care|
Diploma in Front Office: Career Prospects
After the successful completion of this course in front office the candidates are put to the wide range of career offers in the areas of employment like Organizations, Multi National Organizations, hotels, resorts, tour agencies, travel agencies and restaurants etc. also there are available more job options like Front office staff, front office executive, customer service executive, front desk operator, receptionist, etc.
Also the candidates can also upgrade their knowledge in this field by moving further to take up the higher advancement course in front office.
|Job Profile||Job Description||Average Salary (in INR)|
|Customer service||Customer service is capable of managing the different kind of customers and clearing all their queries.||1 to 3 Lacs|
|Receptionist||Receptionist is capable of guiding and explaining the process of the office in detail and also maintain all the customer details.||2 to 3 Lacs|
|Front office operator||Front office operator takes care of all the front office and also the visitors and customers details and taking care of all the front office operations.||1.5 to 2.5 Lacs|
|Front office executive||Front office executive is responsible for the all the front office execution at its routine and operations.||2 to 4 Lacs|
|Front office staff||Front office staff is the person who does the professional work assigned to him/her.||1 to 3 Lacs|