Still related to my previous question, but now I am asking about a different issue.
The HR representative told me that she sent my manager and I an email asking about me, but I told her I didn't get it, so then she accused me that I deleted that email and many others.
While in fact, she wrongly sent the email to my personal email (it is used during recruitment process), not my work email.
I want to reply her email, but is it ok if I told everything there including all accusations since my manager is also in the loop or just calmly reply her that she sent the email to wrong email address?
I am not only considering my professionalism, ethic, but also my reputation in the company.
( 5 months ago )
Reply in a calm manner. Any other manner would reflect badly on yourself and would not help the situation.
Start by apologising for the miscommunication (Even if it wasn't your fault, it just calms the situation down) and explain the situation. Also reply to the email that was sent to your personal email address. (Ensure you send from your work email).
Ensure you cc all relevant parties so they are in the loop. Most importantly request your personal email is removed from the system so a mishap like this will not happen again.
Doing so provides a solution, allowing all parties to move forward. Mistakes happen, there is little point escalating it further.