Convergys Hiring for Quality Analyst Profile.
Roles & Responsibilities: -
*Monitor Agent quality on daily basis and providing timely feedbacks to agents.
*Develop & maintain quality reports.
*Find out the errors and variance analysis.
*Analyze data and identify issues/best practices.
*Ensure adherence to all process guidelines and compliance matrices.
*Any Graduate with 24 months of total experience and at least 18 months in International Call Center.
*Excellent verbal and written communication skills.
*Flexible with 24/7 Environment.
*Prior Experience of 18 months in international calling is MUST.
* Two way A/C cabs. (Convergys was awarded for best in industry transport service).
* Medical insurance worth 1 lakhs.
* Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
* Education Assistance plan - Annual entitlement of up to INR 24,000.
* Employee / Corporate discounts at majority of Retail Chains / Hospitals / Laboratories.
If above mentioned job suits you then you can come directly for the Interview with below mentioned documents:
*10th & 12th Mark sheets.
*Graduation mark sheets.
Walk In to Convergys- Mention Sonal Adani on the top of your resume.
Address: Convergys Recruitment Center, Unitech Cyber Park, Ground Floor, Tower-A , Sector 39, Gurgaon - 122002, Haryana, India Near Huda City Metro Station.
Interview Dates: 26th September 2018 Till 10th October 2018.
Time: 12.00 pm to 4.00 pm
Job Location : Gurgoan
Date of Joining: - 11th October 2018
Connect Sonal Adani on +91 9167187340 or Email:- firstname.lastname@example.org for further information or to enquire about more openings!!!!