Hiring for Customer Service NA NA 2019-05-12 07:55:51 Full Time 2019-05-12 to 2019-06-11 Experis IT Private Limited Hyderabad NA NA NA NA Job Details Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills Customer Service Good to Have Skills Desktop Transformation Job Requirements Comprehensive knowledge of desktop & laptop PC hardware, maintaining other computer peripheral devices such as printers, End-User Devices (PDAs, Smart Phones, Blackberry devices, etc.) Good knowledge on Windows 2000, WinXP, Windows Server. Experience in Providing technical Support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware. Knowledge of Antivirus (Symantec, Norton, CA e-trust etc) & personal computer software (Microsoft Office Suite 03-07) Knowledge of creating & implementing software imaging through Symantec Ghost. Knowledge of Escalation procedures to appropriate individual based on established guidelines and procedures. Create Knowledge Base Articles / Technical Notes. Conduct user training on various technical issues when needed. Maintains all workstation hardware and software in accordance with company's standard guidelines to ensure optimum performance and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures. General knowledge of network principles, concepts, and technologies applicable to hardware, software, and administration utilities. Good knowledge on Windows 2000, WinXP, Windows Server. Developed problem-solving skills Comprehensive verbal, written communication and Interpersonal skills. Previous experience or aptitude to be successful in an Administration and Operations capacity Good to Have Knowledge on ITIL processes especially Incident Management. Incident logging tools like Remedy, HP Service Desk, CA Service Desk etc. MCP / MCSE or CCNA certified
Posted on : 12-May-2019

Hiring for Customer Service

Experis IT Private Limited

Customer Service (Domestic) Hyderabad NA NA NA NA 12-May-2019 to 11-Jun-2019 1-3 Yrs NA NA NA
Job Details Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills Customer Service Good to Have Skills Desktop Transformation Job Requirements Comprehensive knowledge of desktop & laptop PC hardware, maintaining other computer peripheral devices such as printers, End-User Devices (PDAs, Smart Phones, Blackberry devices, etc.) Good knowledge on Windows 2000, WinXP, Windows Server. Experience in Providing technical Support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware. Knowledge of Antivirus (Symantec, Norton, CA e-trust etc) & personal computer software (Microsoft Office Suite 03-07) Knowledge of creating & implementing software imaging through Symantec Ghost. Knowledge of Escalation procedures to appropriate individual based on established guidelines and procedures. Create Knowledge Base Articles / Technical Notes. Conduct user training on various technical issues when needed. Maintains all workstation hardware and software in accordance with company's standard guidelines to ensure optimum performance and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures. General knowledge of network principles, concepts, and technologies applicable to hardware, software, and administration utilities. Good knowledge on Windows 2000, WinXP, Windows Server. Developed problem-solving skills Comprehensive verbal, written communication and Interpersonal skills. Previous experience or aptitude to be successful in an Administration and Operations capacity Good to Have Knowledge on ITIL processes especially Incident Management. Incident logging tools like Remedy, HP Service Desk, CA Service Desk etc. MCP / MCSE or CCNA certified
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