Process Associate (Semi Technical) NA NA 2019-05-13 10:16:44 Full Time 2019-05-13 to 2019-06-12 Orion Edutech Private Limited Kolkata NA NA NA NA Job Details Leading MNC Hiring for Associates. Fresher & Experienced both Hireable Rotational shift Should Have excellent Communication Skills. Job Description Handle technical support related queries for customers Provide prompt, reliable and accurate information to customers while maintaining effective communications during conversation Ensure timely resolution while maintaining the highest level of quality support in every customer interaction Accurately log all interactions via Contact Management System Recognize and adjust support approach to accommodate all levels of customers experience Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs Communicate positively with team members, customers, and other partners Escalate issues to the appropriate department according to Procedures Assist the customer in resolving their service related issue according to documented procedures and processes
Posted on : 13-May-2019

Process Associate (Semi Technical)

Orion Edutech Private Limited

Customer Service (Domestic) Kolkata NA NA NA NA 13-May-2019 to 12-Jun-2019 0-2 Yrs NA NA NA
Job Details Leading MNC Hiring for Associates. Fresher & Experienced both Hireable Rotational shift Should Have excellent Communication Skills. Job Description Handle technical support related queries for customers Provide prompt, reliable and accurate information to customers while maintaining effective communications during conversation Ensure timely resolution while maintaining the highest level of quality support in every customer interaction Accurately log all interactions via Contact Management System Recognize and adjust support approach to accommodate all levels of customers experience Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs Communicate positively with team members, customers, and other partners Escalate issues to the appropriate department according to Procedures Assist the customer in resolving their service related issue according to documented procedures and processes
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