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2019-02-15 12:45:40 Full Time

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Hiring for Technical Support associate - Voice (Walk In)

Description




Job Title: Technical Support Associate-1-

Nature of Business Full Time

Client:- HP Smart friend

Job description for tier 3 Tech Process:

1) Candidates should be well versed with Window 8/8.1 and Win 10 and should at least have installation knowhow.
2) Candidates should be well versed with installation of devices like printers for a computer network and should have the know how to deal with driver conflicts.
3) Candidates should be well versed with configuring multiple email clients from MS Outlook to third party email clients like Incredimail, Eudora or Thunderbird.
4) Candidates should have knowledge of installing security softwares like Norton Antivirus/McAfee Security Centre and addressing issues with these softwares.
5) Candidates should be well versed with connectivity issues (network/internet) and should be able to put up a wireless network involving multiple devices/computers.
6) Candidates should be well versed with addressing issues with productivity software suites like MS Office/Excel/PowerPoint.

They should have an approach towards resolving customers technical concerns by researching the issues on google and providing a solution. Please note that the training period for this group is only for a week which translates that these candidates should be well versed in the technical aspects of all third party software or should have an acumen towards finding a resolution independently by researching on the web and providing a solution.

Please note that candidates who are into business support does not have exposure to Windows 8/8.1/10 and this is mandatory for HP Smart Friend which caters to retail consumers.


Eligibility:

UG/ Any Graduates.
18 months of ICC experience preferably in the technical domain with Good Communication Skills.

Job Location:

Thane
Convergys/Concentrix India Service Private Limited

(The Hiring boundary is from Andheri to Vasai on Western Suburbs & Thane (W) is included)

Shift:
US Rotational Shifts (Free Transport)

Salary:
Salary 3.00 lacs to 5.89 lacs (gross) .


Address:
Please Walk-in with your Resume & Meet Sonal Adani - 9167187340 

Convergys/Concentrix India Service Private Limited

Work Location : The work location would be G-Corp , Thane

or send Resume on Email- sonal.adani@convergys.com

 

Openings : 1

Closed
JOB ID

TH20191287

EXPERIENCE

2 Years To 7 years

VALID TILL

Feb 15, 2019 To Mar 17, 2019

LOCATION

Thane NA NA NA NA

REQUIRED SKILLS CTC

0NANot Disclosed by Recruiter

ROLE

Customer Service

CONTACT PERSON

Sonal

CONTACT NUMBER

CONTACT TIME

10:00am - 05:00pm

CO


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