Customer Care Manager NA NA 2019-04-29 20:04:13 Full Time 2019-04-29 to 2019-05-29 NAVIGANT TECHNOLOGIES PRIVATE LIMITED Delhi NA NA NA NA

Job Description

    • Responsible for receiving, investigating and responding to all customer inquiries regarding the products and services
    • Will troubleshoot problems and coordinate with various internal departments to resolve problems
    • Interact with customers by phone, e-mail or online chat concerning various care issues
    • Provide hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.
    • Solicit cross-selling and up-selling opportunities within the customer care experience
    • Tracking and reporting of relevant customer care performance metric
    • Capturing and applying customer feedback

Desired Candidate Profile

    • Must be graduate / undergraduate with basic computer skill
    • Female candidates are preferred for this role
    • Good communication skills
    • Highly self motivated, willing to learn and quick adaptation to new processes within less time
    • Able to think creatively and structure solution
Posted on : 29-Apr-2019

Customer Care Manager

NAVIGANT TECHNOLOGIES PRIVATE LIMITED

Customer Care Manager Delhi NA NA NA NA 29-Apr-2019 to 29-May-2019 0-3 Yrs NA NA NA

Job Description

    • Responsible for receiving, investigating and responding to all customer inquiries regarding the products and services
    • Will troubleshoot problems and coordinate with various internal departments to resolve problems
    • Interact with customers by phone, e-mail or online chat concerning various care issues
    • Provide hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.
    • Solicit cross-selling and up-selling opportunities within the customer care experience
    • Tracking and reporting of relevant customer care performance metric
    • Capturing and applying customer feedback

Desired Candidate Profile

    • Must be graduate / undergraduate with basic computer skill
    • Female candidates are preferred for this role
    • Good communication skills
    • Highly self motivated, willing to learn and quick adaptation to new processes within less time
    • Able to think creatively and structure solution
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