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Desktop Support Engineer (Walk In)

Description




Role/Deliverables:
Deliverables for Desktop Management

Troubleshooting desktop / laptop OS issues.
Support for standard software issues
Isolate system issues; diagnose standard software issues and report call for any hardware issues to respective vendors and closer.
Installation / re-installation / configuration of systems, printers, scanners.
Configure desktop and laptop as per the desktop/laptop standardization policies of customer.
Installation / re-installation / configuration of in-scope client software / applications
Installation / configuration of e-mail clients
Troubleshooting e-mail client related issues
Troubleshooting printer / scanner related issues
Troubleshooting issues related to standard office softwares (MS Office Word, Xls, PowerPoint etc.) and internet client
Support for local area network issues (LAN), DHCP client
Install antivirus software and check virus definition auto updates on daily basis
Install approved patches on to desktops / laptops as per IHG define intervals.
Configure Print Queues for Servers / Users / Groups
Troubleshoot print queue related issues
Configure appropriate rights and permissions for accessing printers
Remove virus from respective desktop / laptop with the antivirus software.
Performing daily data backup
SOP based L1 support on PMS / POS applications and escalate to vendors for L2 and follow up for closer.
Vendor Coordination for asset management activities including AMC renewal records.
Resource will do Back up scheduling and verification of the data back up as per IHG define policies
Engineers will do the authentication of new users and assigning of rights in case of role change.
Attend guest complains related to Internet complains

Openings : 1

Closed
JOB ID

TH2018822

EXPERIENCE

To 2 years

VALID TILL

Dec 09, 2018 To Jan 08, 2019

LOCATION

Navi Mumbai, Pune, Mumbai City

REQUIRED SKILLS CTC

0NANot Disclosed by Recruiter

ROLE

Software Engineer

CONTACT PERSON

HR

CONTACT NUMBER

CONTACT TIME

10:00am - 05:00pm

QU


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