Service Desk Engineer NA NA 2019-05-11 19:46:49 Full Time 2019-05-11 to 2019-06-10 Genesis HR Services Mumbai City NA NA NA NA

Job Description

Good Communication (Mandatory)

Responding to and Answering Calls, Emails andWeb Ticketsof end users in a cordial, professional manner

Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled/ Voice process.

Providing first level support on Desktops, Peripherals, and Office automation products.

Route/Assign tickets to the appropriate support group, if necessary.

Identifying and escalating high-severity, priority issues

Updating Pending Tickets with timely, precise, accurate updates

Following-up with end users, if necessary, for closure of pending tickets

Willing to work for 24*7 shifts

Posted on : 11-May-2019

Service Desk Engineer

Genesis HR Services

Network Mumbai City NA NA NA NA 11-May-2019 to 10-Jun-2019 1-5 Yrs NA NA NA

Job Description

Good Communication (Mandatory)

Responding to and Answering Calls, Emails andWeb Ticketsof end users in a cordial, professional manner

Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled/ Voice process.

Providing first level support on Desktops, Peripherals, and Office automation products.

Route/Assign tickets to the appropriate support group, if necessary.

Identifying and escalating high-severity, priority issues

Updating Pending Tickets with timely, precise, accurate updates

Following-up with end users, if necessary, for closure of pending tickets

Willing to work for 24*7 shifts

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